SIZE GUIDE

BODYSUITS

Size S

Bust: 81–86 cm / 32–34 in
Waist: 62–67 cm / 24-26 in
Hip: 90–95 cm / 35–37.5 in

Torso (circle): 143–154cm / 56–60.5 in

Size M

Bust: 85–90 cm / 33–35.5 in
Waist: 66–71 cm / 26–28 in
Hip: 95–100 cm / 37.5–39 in

Torso (circle): 147–159 cm / 58–62.5 in

Size L

Bust: 88–93 cm / 34–36.5 in
Waist: 71–77 cm / 28–30 in
Hip: 100–106 cm / 39–42 in

Torso (circle): 149–161cm / 59–63 in

NOTE: How to measure your torso?

Measure from the high point of your shoulder (between your neck base and shoulder joint) over the fullest part of your bust, through your legs, and up your back to the starting point.

BRALETTES & PANTIES

Size XS

Bust: 77–82 cm / 30–32 in
Waist: 59–64 cm / 23-25 in
Hip: 83–89 cm / 33-35 in

Size S

Bust: 81–86 cm / 32–34 in
Waist: 62–67 cm / 24-26 in
Hip: 89–94 cm / 35-37 in

Size M

Bust: 85–90 cm / 33–35.5 in
Waist: 66–71 cm / 26–28 in
Hip: 94–99 cm / 37-39 in

Size L

Bust: 88–93 cm / 34–36.5 in
Waist: 71–77 cm / 28–30 in
Hip: 99-104 cm / 39-41 in

Size XL

Bust: 93–98 cm / 36.5–38.5 in
Waist: 77–83 cm / 30–32 in

Hip: 104-109 cm / 41-43 in

CORSETS

Size XS

Bust: 70–82 cm 
Waist: 53–63 cm

Size S

Bust: 74–86 cm 
Waist: 59–69 cm 

Size M

Bust: 80–92 cm 
Waist: 64–74 cm 

Size L

Bust: 84–96 cm 
Waist: 68–78 cm 

Size XL

Bust: 88–100 cm 
Waist: 73–83 cm

P.S. If you are between sizes or unsure what size to order, send us a message to [email protected] and we’ll help you choose. Some of our products already have a suggestion in their description weather to choose to size up or down, so please take the time to read it.


FAQ

Where and how are the products made?

All products are handmade in our studio in Riga, Latvia. We prepare each item with love and care and hope that you’ll enjoy it as much as we love making it!

How should I determine what size to order?

Please use our sizing charts. If you are between sizes or unsure what size to order, send us a message at [email protected] and we’ll help you choose. Some of our products already have suggestions in their descriptions on whether to choose to size up or down, so please take the time to read them.

How to select a SIZE? 

By adding your order, at checkout write your wanted size in "Notes about the order". But notice that corsets and lingerie pieces are in sizes XS-XL, but bodysuits only in sizes S-L.

None of your sizes fit me. Is there anything you can do?

We offer custom sizing for most of our items. Just send us an email with your measurements in cm and we will let you know if we can make a custom pattern for you. This option is valid for no extra charge.

How long will it take for my order to be made?

Our items are made to order, so please allow us 1-2 weeks to make them. We know that this may be longer than you are used to waiting, but please keep in mind that you are purchasing something that is handmade just for you! All orders are usually shipped out from our studio no later than 10 days after ordering, but sometimes it may take a little bit longer because of the queue ahead of you.

What if I need to cancel my order?

To request to cancel your order, please contact us at  [email protected] as soon as possible, and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships.

Can I exchange OR return the ordered designs?

If the request for exchange/return is received within 1 week from the shipping day it is possible to exchange the sizes! Write to our customer service email at [email protected] to discuss all the details. PLEASE NOTE, that we do not accept returns/exchanges for custom-made items or items from SALE!

Can I order a custom item?

Yes, sure! We’d love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please don’t ask us to recreate works by other designers – we don’t do it!

I work for a magazine, a website, or another publication and want to feature your products. How should I go about it?

We love working with blogs, websites, magazines, and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.



POLICIES

Please read these terms of use carefully before you start to use this site. By using our site or purchasing our product, you indicate that you accept these terms of use.

Ordering

OCHEN products are hand-made to order in our studio in Riga, Latvia. Please allow us 5-10 working days to make the items. They will be shipped out in 5-10 working days after the payment is completed.

Payment

We accept payments by bank transfer. When you place your order at checkout, you will receive an invoice to the email address you have provided, after which you can make a bank transfer at any time you like. But notice that we'll start to work on your order after we receive payment from you. 

Shipping and Delivery

We ship our orders through:

  • DPD parcel (available only for Baltic countries);
  • Omniva parcel (available only for Baltic countries);
  • Latvian’s national post service – “Latvijas Pasts” (available for anywhere in the world). 

All orders are provided with tracking information.

Orders will be processed and dispatched within 5-10 working days.

When placing an order, please allow enough time for production and shipping, and also check if the address is correct on your receipt. OCHEN is not responsible for unexpected shipping delays. Delivery dates are estimated.

Orders to countries outside the European Union may be subject to import taxes and/or customs duties. Please note that these charges are the responsibility of our international customers. For more information, please contact your local customs office.

Refunds & Returns

Return Policy (for shipping within the EU only).

We are dedicated to making quality products that the customers are happy with. However, if there is a manufacturing defect or the wrong size or item has been sent by mistake, we will accept returns, given that we receive a written notice 14 days after the delivery. Please get in touch with us using the messaging function on the website as soon as possible.

The products have to be returned in new and unused condition. The customer is responsible for the return shipping costs. We suggest using a courier or registered service such as "DPD" company, as the customer is responsible for any losses and damages while in transit back to us.

Please note that custom orders cannot be returned, unless there is a manufacturing defect.

For returns please contact [email protected] indicating your name, purchase order number, and reason for the return. You will receive a return confirmation email with instructions on how to proceed. The customer is responsible for the return shipping costs and shipping charges are not refundable. No exchange or return on international orders.

That being said, all of our bodies are unique and we wouldn’t expect the same fit for everyone. If the product does not feel right or is not a match made in heaven, drop us a message- we’re open to finding a better fit.

Force Majeure

OCHEN shall not be liable for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party, including but not limited to government action or omission, new or amended legislation, conflict, embargo, fire, or flood, sabotage, accident, war, natural disasters, strikes or lack of delivery from suppliers.

Copyright Notice

This website, and all information it carries, including but not limited to brand name, logo, photographs, designs, patterns, and copyright, is OCHEN’s intellectual property. It can not be used without a written agreement under any circumstances.

See something you’d like to share on your social media? No worries, we’re open to reposting, just say “Hi” first and tag us properly.


Contact us:  [email protected]


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